How many reviews do I need?

There's no magic number. A steady flow of recent, genuine reviews matters more than a one-off burst.

Is it okay to offer a discount for a review?

Many platforms prohibit rewarding reviews. We'll steer you towards compliant approaches.

Reputation / reviews

Management of your Google reviews and broader brand trust signals, so what people find when they search your name reflects well on you.

In depth

What reputation / reviews really involves

Before calling you, many customers check your reviews. A handful of recent, specific ones from real people can do more than a polished sales page. A silent profile with two old reviews, or a bad one left unanswered, can do the opposite.

The honest approach is to make it easy for happy customers to say so. Ask at the right time, soon after a good result, with a direct link so it takes thirty seconds. Most satisfied people never leave a review simply because nobody asked. A short, polite message does more than any trick.

Bad reviews need a calm, human reply, written for the next reader as much as the reviewer. Acknowledge, don't argue, offer to fix it offline. Some reviews are unfair or fake, and platforms have a reporting process, though they're slow and don't always agree. What we won't do is buy reviews, write fake ones or pressure people. Platforms detect it, and the penalty can be far worse than a low rating.

Why it matters

How this helps your business grow

Builds trust with prospective customers who check reviews before buying

Gives you a process for responding to feedback instead of ignoring it

Protects your reputation proactively, rather than reacting after a problem

What's included

What we set up for you

A review strategy to encourage genuine, ongoing customer feedback

Response templates and guidance for handling both positive and negative reviews

Monitoring across the platforms that matter most for your business

A straightforward read on where your reputation currently stands

How it goes

How we approach reputation / reviews

Review your current standing

We look at ratings and comments across Google and relevant directories, and spot themes in what customers say.

Create a simple ask process

A short message and direct link, sent at the right moment, via WhatsApp, SMS or email.

Respond to everything

Thoughtful, human replies to both good and bad reviews, in a consistent voice.

Use feedback internally

Recurring complaints often point to a real fix in operations. We pass these on.

Ideal for

Who this fits

Businesses with few or no reviews yet

Businesses that want a proper process for handling feedback

Watch out for

Common mistakes, and how we avoid them

Buying or faking reviews

Against platform rules and easy to spot. We only help earn genuine ones.

Defensive replies

Arguing publicly looks bad. We reply calmly and take it offline.

Only asking after the sale

Timing matters. We ask at the point when customers are happiest.

FAQ · 05