What if something breaks suddenly?

We'll agree how urgent problems are reported and handled when you sign up, so you know who to contact and what to expect.

Is there a long contract?

We'll discuss terms in the proposal. We'd rather you stay because the site's well looked after than because of a lock-in.

Maintenance & support

Ongoing care after launch: updates, security patches, backups, and small content or feature changes, so the site stays reliable.

In depth

What maintenance & support really involves

Websites get old quietly. Plugins fall behind, certificates expire, a form stops sending emails and nobody notices for a month. By the time it's visible, you've usually already lost some leads.

Maintenance is just the boring routine that prevents that. Keep the software current, take backups and check they restore, watch uptime, scan for problems, and fix small things as they come up. None of it is exciting, which is exactly the point.

It also covers the small stuff you'd otherwise save up for a 'redesign someday'. New team member photo, updated pricing, a fresh landing page. Having someone who knows the site handle these in a day or two beats the awkward wait for a new project quote.

Why it matters

How this helps your business grow

Reduces the risk of downtime, broken pages, or security issues going unnoticed

Means small changes get done without a new project every time

Keeps the site current instead of slowly falling out of date

What's included

What we set up for you

Regular updates and security patching

Scheduled backups so you're never one bad update from losing the site

An agreed allowance of small changes each month

A direct line to the team that actually built the site

How it goes

How we approach maintenance & support

Check the current state

We review the site's software, hosting, backups and forms, and tell you what needs fixing before we take over.

Set up monitoring and backups

Uptime alerts and regular backups go in first, so problems get noticed and nothing is lost.

Routine updates

Updates are applied on a schedule and checked, so a patch doesn't quietly break the checkout or contact form.

Monthly changes and a short report

You get a set allowance of edits each month and a brief note on what was done, in plain English.

Ideal for

Who this fits

Businesses without in-house technical staff

Sites that have gone unmaintained for a while

Watch out for

Common mistakes, and how we avoid them

Updating blindly

Automatic updates can break things. We test important pages afterwards.

Backups nobody has tried to restore

We test restores. A backup you can't recover from isn't one.

Nobody owns the hosting login

When the person who set it up leaves, you can be locked out. We make sure you hold the keys.

FAQ · 05